IF YOU ARE NOT SATISFIED WITH YOUR ORDER, ITEMS CAN BE RETURNED WITHIN 30 DAYS STARTING FROM THE DAY WHEN YOUR ORDER IS DELIVERED. THIS MEANS THAT THEY MUST BE SHIPPED BACK TO OUR RETURN CENTER IN A MAXIMUM OF 14 DAYS SINCE THE DAY OF RECEIPT.
YOU ARE OBLIGED TO PAY FOR THE RETURN SHIPPING CHARGES:
US: 9.95 USD
Canada: 15 USD
ARCHIVE SALE - SELECTED ITEMS ARE FINAL SALE. NO EXCHANGES OR RETURNS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES.
THESE ARE THE STEPS YOU NEED TO FOLLOW TO INITIATE AND PROCESS A RETURN:
1. PLEASE FILL IN YOUR EMAIL ADDRESS OR PHONE NUMBER FOLLOWED BY THE ORDER NUMBER ABOVE. ON THE NEXT SCREEN INSERT A REASON FOR RETURN TO OBTAIN A RETURN AUTHORIZATION.
2. ONCE THE RETURN IS ACCEPTED, YOU WILL RECEIVE AN EMAIL WITH A PREPAID RETURN LABEL THAT YOU HAVE TO PRINT AND ATTACH TO YOUR PACKAGE. IF YOU ARE LOCATED OUTSIDE OF THE US, YOU WILL ALSO NEED TO PRINT AND ATTACH TO YOUR PACKAGE THE RETURN INVOICE THAT YOU WILL ALSO RECEIVE IN THE EMAIL.
3. TO BE ELIGIBLE FOR RETURN, ALL ITEMS MUST BE UNWORN AND IN THEIR ORIGINAL CONDITION, WITH ALL ORIGINAL TAGS AND PACKAGING INTACT. OTHERWISE, WE WILL BE UNABLE TO ACCEPT YOUR RETURN AND TO ISSUE A REFUND.
4. PACK THE ITEMS IN A PROPER PACKAGING AND STICK THE LABEL OVER THE PRIOR DELIVERY INFORMATION. IF YOU ARE LOCATED OUTSIDE OF THE US, STICK THE RETURN INVOICE AS WELL NEXT TO THE OTHER LABEL.
5. LEAVE THE PACKAGE AT A USPS DROP-OFF LOCATION. YOU CAN FOLLOW YOUR RETURN IN TRANSIT ON USPS.COM AS LONG AS YOU RETAIN A COPY OF THE RETURN TRACKING NUMBER FROM THE RETURN LABEL PROVIDED BY US.
DUE TO MERCHANDISING RESTRICTIONS, ALL RETURNS MUST BE SHIPPED FROM THE SAME COUNTRY FROM WHERE THEY WERE PURCHASED.
ONCE YOUR PACKAGE REACHES OUR WAREHOUSE, PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED. PLEASE NOTE THAT, DURING PEAK TIMES, IT COULD TAKE LONGER THAN 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.
WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL. YOUR REFUND WILL BE CREDITED TO THE SAME PAYMENT METHOD USED FOR THE PURCHASE. SHIPPING COSTS WILL NOT BE INCLUDED IN THE REFUNDED AMOUNT.
AVI RESERVES THE RIGHT TO REJECT ANY RETURNED ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS. IF YOUR RETURN IS REJECTED, YOU WILL BE NOTIFIED VIA EMAIL AND IT WILL BE SENT BACK TO YOU AT YOUR COST.